Order Form Help?!

[smudley]

Happy New Year everyone!

I'm not sure if this is the correct sub-forum to ask for help on this topic, but I need HELP! I need to make some kind of general order/confirmation form that has all the possible questions. It also needs to have some kind of statement about payment, order changes, cancellations, and anything else you can think of that I might have forgotten. If anyone has such a form they wouldn't mind sharing, I would appreciate it

This will be a bit long winded, but, I've been doing custom orders for quite a while, and have only once or twice had any real issues with customer order requests. I don't have any form, but always ask the pertinent questions when taking orders; what product, what size, what color, what design, any special requests, etc. I always give an approximate delivery date if possible, but make sure not to promise anything I can't deliver. This last order has produced many problems pertaining to most of the asked questions, but most notably an issue with initials. Most of the problems I was lucky enough to catch before getting too far. (I must note here that the order-3 wallets- was for the grandchildren of the purchaser, and that their last name is hyphenated). I got the first wallet done and sent directly to her son to give to the 1st of the grand kids. She emailed me and told me I needed to redo the wallet because I hadn't included the initial for the first of the hyphenated last names....which she hadn't told me about. She apologized for not telling me about the hyphenated name and agreed to pay for a new wallet for the 1st and a new wallet back for the 2nd, as I already had it done as well. I gave her a discount since I felt kind of sorry for her. I got the new wallet back for the 1st wallet made and emailed the pic of it to her son, who replied that he didn't want a period after the 1st of the last name initials (A. A. A.), just after the 1st & last initial (A. AA.), and that the 1st initial should be separated from the last 2 a little more (A. AA.). So now, I've got another wallet back to remake again! I told the son I would absorb the cost of this last wallet back since I should've asked about the periods (though I think he should have told me everything what he wanted). Before going any farther, I submitted the proposed patterns to him-not his mom- for final approval. I told him that once he approved them, I won't redo any more without charging full price + a small fee as this puts me behind on other orders that are still waiting.