Live Chat, Java and me

[Tosch]

Since I have installed the latest java version (Java 6 update 13: 6.0.130) about 2 months ago I cannot log in to the Live Chat anymore.

When I installed this java version I de-installed all other Java software

I have followed repeatedly all the steps suggested w/o success. If someone has any idea what I might try I would appreciate if you could let me now. I am not a computer expert but normally can follow instruction where to go, what to open, where to click etc.

What I tried repeatedly without any success is the following :

When I try to log in for the LIVE CHAT I get

1) a board message "sorry, your browser is not not java enabled, please visit our java support page"

2) a pop-up message " installation of a active-x element from this site to your computer has been stopped for security reason", click here to show your options….

When I do that and click on "install active – x element" I do get an IE security warning:

"This software has been blocked , because the editor could not be verified"

and I get nowhere…

When I go to the java support page

- I verified that I have the latest java version

- I used : To find out if Java is working on your system please visit:

Test your Java Virtual Machine (JVM) - it failed so did go to

1)Enable Java through your Web browser

Internet Explorer 4.x and Up

1. Click "Tools" --> "Internet Options"

2.Check the box next to the Java version

3. select the Security Tab and select the "custom Level" button

4. Scroll down to "scripting of Java applets"

5. Make sure the "Enable " radio button is checked

6. Click ok to save your preferance.

Everything was already set … so I did go to

2) Enable Java through the "Java Plug-in Control Panel"

SOLUTION

To see whether your browser is configured to use Java or not, first open Windows Control Panel. From the Start menu button, select Settings, then Control Panel to open the Control Panel. You should see Java Coffee Cup logo icon in the Control Panel.

1. Double click the icon to open Java Control Panel

2. In Jabva Cntrol Panel click the Advanced tab

3. Click + icon next to Default Java for browsers

4.Make shure the box next to IE..is checked

5. If it is not checked , click the checkbox to enable Java for your Web browser.

6. Click Apply.

If you do not see the coffe cup icon in the Windows Control Panel , you do not have the latest version of JAva installed on your computer.

Everything was already set … so I did go to

3) Clearing your Web Browser Cache

For Internet Explorer 4.x and Up

1.Click "Tools" from the Internet Explorer menubar

2. Click "Internet Options..."

3.Click the "General" Tab

4Click the "Delete Files" button in the "Temporary Internet files" section

5I.f you still have a problem, repeat the steps above and restart the computer.

I have done every thing including step 5 at least x times the last months ….

If you have read so far and still feel you like to share an idea.. Thank you very much!!!

[TwinOaks]

Start swearing loudly at it, then threaten with violence.

It didn't solve any problems, but I felt better.

Hang in there, the gurus are coming.

[superchute]

tosch take all the java off and reinstall it that might work

Russ

[Tosch]

Start swearing loudly at it, then threaten with violence.

It didn't solve any problems, but I felt better.

TwinOaks, thanks for your sympathy!! I did,too, - and felt better.

Russ, you are a genius!

I followed your advise - and it works! Now let's have a chat.

Thanks!

Tosch

[David]

But now I can't get into chat.....

mmmm

worked fine last week...

Dave