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GaryNunn posted a topic in Leatherwork Conversation--> Beginning of rant. I'm putting this out here in hopes that it will help another seller avoid the stupid mistake I made trying to accommodate a buyers request on Ebay. I'm still on the fence about if this is some sort of scam, or maybe this guy's wife just got angry he spent so much money. Long story short ...A buyer contacted me asking for 5 of my leather holsters to be heavily customized. I agreed with the caveat that since they're customized, they would not be returnable. He acknowledged that he understood they were not returnable. He pays, I fabricate, customize and ship the first 4 holsters, he receives them, leaves positive feedback, orders the 5th holster based on the first 4, then 1 hour after he receives the 5th holster in the mail, puts in a return request for both orders, with the reason "I changed my mind". I replied and told him that I wouldn’t accept the returns. He opened cases with Ebay, who of course immediately found in his favor and accepted the returns on my behalf. I contacted customer service, she read the cases and messages where he agreed to no returns. The moment she pointed out that the return policy on the item itself said "30 day returns", I knew I had lost. Now I get to toss out $300+ of custom leather holsters, that I likely can't resell to anyone else. Here's the lesson learned: Even if the buyer agrees to no returns, if the item return policy indicates it can be returned, you're stuck, and have to accept the returns, even if the buyer agreed in writing not to return the item(s). That individual item return policy has to be set to "No Returns" for Ebay to honor that. The customer service lady was actually very sympathetic, she suggested once I get the returned items, that I inspect them thoroughly to make sure they're in the same new condition that I shipped them and suggested that if they're not, I open cases. But I suspect even if they're damaged and I open cases, that Ebay won't do anything about it. I'm guessing that even if Ebay had agreed and not made me accept the return, he would have likely opened a case with PayPal or even charged back his credit card. I've never left negative feedback for buyers, but I might make an exception in this case. I'm waiting to see the returned items before I make a decision on that. Lesson learned: Cost of this lesson: $300 plus shipping. There needs to be blacklist of buyers that try to screw over sellers. --> End of rant.