ABC3 Report post Posted March 31, 2009 New Artisan 3000 going back to the factory. After several weeks of trying to make adjustments - I've given up. Tention, feed dog coming out, race assy with problems. But Jerry says all will be well. Just pay freight both ways. Quote Share this post Link to post Share on other sites
Art Report post Posted March 31, 2009 Hi Tom, Where are you located? When did you purchase it? It sounds like it needs a mechanic, maybe you can find one near you and pay him the $400. Art New Artisan 3000 going back to the factory. After several weeks of trying to make adjustments - I've given up. Tention, feed dog coming out, race assy with problems. But Jerry says all will be well. Just pay freight both ways. Quote Share this post Link to post Share on other sites
ABC3 Report post Posted March 31, 2009 It will only be $200 both ways ( but still a new machine) . No one in the area that I can find. Quote Share this post Link to post Share on other sites
Art Report post Posted March 31, 2009 So will this be one of the "new" castings we have heard so much about? I would be interested in hearing what is "new" and "improved". If you bought it from Steve, then I would give him a call before going to all the trouble to pack it up and the expense to send it back. I doubt there is that much wrong with the machine, probably more of a setup problem. Art It will only be $200 both ways ( but still a new machine) . No one in the area that I can find. Quote Share this post Link to post Share on other sites
ABC3 Report post Posted March 31, 2009 It is NOT one of the new machines from Steve. Purchased it from a Dist. But I have talked to Steve about it and Jerry and the Dist as well. All seems to feel it should come back. I do think most of the problems is our fault. I think one of the guys in the shop was trying to tweak it a little. Now everything has gone hey wire. But will live through it.. Quote Share this post Link to post Share on other sites
ABC3 Report post Posted March 31, 2009 JFYI: Just spoke with Dave at Artisan about a couple of my problems & he suggested that I get my machine back to Artisan so the tech's can get to the bottom of all the problems. He and Jerry has agreed to pick up 1/2 the shipping costs and will turn it around in one day. Since my shop caused the problems, I think that is one heck of a deal and great Customer Service. Quote Share this post Link to post Share on other sites
gnarls Report post Posted April 1, 2009 Good to hear something positive. hope it keeps going. Quote Share this post Link to post Share on other sites
