jackieotb Report post Posted April 1, 2016 (edited) Customers have been receiving their new P216 Parts Catalog this week. OTB is proud to offer an even larger selection of hardware, luggage repair parts, leatherworking supplies and much more. Please provide your feedback. We value our customers and you should know by now "IT'S ALL ABOUT YOU!" A .pdf version of our new catalog is available on our new website or you can order a hard copy one easily at http://www.ohiotravelbag.com. We have the best service and sales team in the business....so call Annie, Sara, Lori, Rebecca, Sandy, Jocelyn, Ray or Lynn today to place your order. Edited April 1, 2016 by jackieotb Quote Share this post Link to post Share on other sites
nrk Report post Posted April 1, 2016 will check Quote Share this post Link to post Share on other sites
Troy I Report post Posted April 1, 2016 Got mine yesterday...thanks Quote Share this post Link to post Share on other sites
Trox Report post Posted April 2, 2016 Cost me 32 $ to get a catalog? Quote Share this post Link to post Share on other sites
rosiart Report post Posted April 2, 2016 I get the same quote for shipping the catalogue too. Quote Share this post Link to post Share on other sites
Trox Report post Posted April 2, 2016 I can understand its a cost to send and print such catalog, however it's advertising. First time I had to pay for a catalog. Tor Quote Share this post Link to post Share on other sites
Johanna Report post Posted April 2, 2016 You can view the catalog online at no charge. Quote Share this post Link to post Share on other sites
Trox Report post Posted April 2, 2016 Thank you, I know that, that's not the same as having a catalog in my workshop where I need it. Tor Quote Share this post Link to post Share on other sites
JerseyFirefighter Report post Posted April 2, 2016 11 hours ago, Trox said: Thank you, I know that, that's not the same as having a catalog in my workshop where I need it. Tor I agree. While tech is a beautiful thing, scrolling through a 300+ page pdf if not one of those benefits Quote Share this post Link to post Share on other sites
jackieotb Report post Posted April 3, 2016 nobody should be receiving a shipping quote for $32 for the catalog. I am having my IT Manager look at it this weekend. We want you to have a catalog in your workshop. Anyone who spent more than $100 in the last two years is receiving a free catalog in the mail. Regardless, I am happy to work with you. I'm so grateful for the opportunity to resolve this. I'll be in touch. Quote Share this post Link to post Share on other sites
Trox Report post Posted April 3, 2016 Thank you Jackie! that's what I call good customer service, I wish more people was like you. I'm looking forward to hear from. Thank you, Tor Quote Share this post Link to post Share on other sites
jackieotb Report post Posted April 3, 2016 The $32 shipping rate is coming from selecting a non-U.S. address. Please email me your customer # and I will get this worked out for you. jackie@ohiotravelbag.com Quote Share this post Link to post Share on other sites
Trox Report post Posted April 4, 2016 Hi Jackie, email sent Tor Quote Share this post Link to post Share on other sites
