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All- Good evening! Would appreciate your feedback/experience here, please. I was asked to make a diaper bag that didn't look like a diaper bag for a man (a family member's colleague) who wanted something special for his wife since this would be their last child. The man reviewed pictures of my work and decided on a variation of one of my vinyl tote bags (easy to clean & sturdy). He was pretty adamant about wanting 4 clear functional pockets to display pictures of his kids. Although I cautioned him that it may not be a good idea to carry around in the open photos of his kids, he still wanted the clear pockets. I agreed and made the bag with four pockets. When the bag was complete, I sent him pictures of it with the pockets empty and full of pictures and stuff. He was pleased and then asked me to make him a changing pad to go with it. I did and shipped the items out together back around January 20, 2015. A few days ago, the man contacted me, said the bag is the right size, the wife loves the color and style, but would prefer four expandable pockets with snap closure tops - he wrote he really wanted to "make it right for his wife" and asked if it was possible to re-work the bag. Because he was involved throughout the process, i sent him photos of the finished bag, and it's been nearly 2 months since I sent him the bag, what would you do? Here are some of my thoughts: Re-working will take longer than creating from scratch I don't know if I have enough materials to re-make with four flapped pockets Not familiar with that style of pocket (read I have to design one) Cannot re-work what he has, the integrity of the vinyl would be compromised if I remove and re-sew If I agree to try, do I charge him or take a loss and just make him a new one I mean, it's not like I sent him a bad bag or there was a structural issue How do I talk to this man, handle tactfully and properly? What can I do to avoid this type of problem in the future and potential bad Internet press? Thank you for your time and assistance. Leese