New Artisan 4000R Setup and Running

[bcurrier]

I just finished the setup on my new Artisan 4000R. I ordered just before Christmas, but held off shipping for a bit as I originally ordered the machine with Artisan's new positioning motor, and the synchronizers hadn't arrived. So, with the WESA show looming and more delay possible in getting to a resolution, I opted to take the machine with the standard servo motor. Artisan shipped immediately once the decision was made. In fact, Steve made a point of personally shipping the accessories I ordered in advance to ensure I had them for use with the machine as he would be in Denver when the machine itself was sent out. I picked up the machine at the freight terminal, and arriving at home, had it in the house in about 15 minutes. It was VERY well palletized and wrapped, and the freight company Artisan uses didn't so much as smudge the pallet.

I did the uncrating and basic setup of the stand and head the next day, but had a couple of minor issues. I called Artisan and Dave took care of them within 5 minutes. I called Steve the next day to walk through what I was pretty sure was an issue with the shuttle or possibly timing, but turned out to be a different threading pattern than specified in the manual. Total time to resolve over the phone after checking the timing and a few other items - about 15 minutes.

The machine is smooth as can be, quiet, and I've experimented with a range of thicknesses with absolutely minimal tension tweaks.

If you are even remotely considering buying a sewing machine, I'd strongly encourage you to call Artisan. My experience reinforces everything that's been said about them in terms of superior customer service orientation and responsiveness, and the machine's quality is superb. Great company, and I'm already considering another purchase.

Bill