Plastic Iwb Cip

[Lobo]

Sounds to me like Mr. Customer has gotten it into his head that plastic clips are somehow superior to steel clips and now wants to force you to change your design to suit his preferences.

I make my Offset Belt Clip IWB model with a very strong steel belt clip (thicker than normal steel and spring-tempered after forming). I'm sure that the clip could be damaged, but only by an extreme amount of force being applied to it, or by an intentional act.

My position would be to replace the clip with exactly the same clip provided when the holster was made, but that I would do that only once without charging for it. Any future repairs would be billed at time and materials.

From time to time I've had customers raise what might sound like warranty issues, then on examination found that my product had been intentionally altered is some manner. I have usually restored the product to functional (original) condition, but I have made it clear that the alterations made the warranty void in the future. (I have made exceptions: one case of a customer who cleaned his new holster with gasoline, literally destroying it, and expected me to provide him with a new holster; and another customer who replaced hardware, then complained that it wouldn't function properly and demanded a refund. Those customers received nothing).

All kinds of people out there and sooner or later we have to deal with every kind.

Best regards.

[renegadelizard]

So, I repaired the holster with the standard metal clip, i decided that I, the holster maker, probably know a little more about holsters than the guy who doesnt make holsters...and that if he doesnt like the clip, he owns the holster and is more than welcome to modify it as he see's fit, voiding the warranty of course, but one must choose ones battles....thanks for all the support and advice guys, i really appreciate it..

[yotebuster1200]

I think you made the right decision. I have never sent anything back to the manufacture and expected them to replace the item with a different model. And I don't think there are many manufactures that would unless the item is no longer made. I hope he is happy and no longer causes you stress

[Ran]

I too think you did the right thing, Renegade..