Ledermann

PL01: I realize that it wasn't in my original post because he sent it to me after I posted this. Right or wrong, there's a saying that goes "Even enemies can show respect." Andreas was the rudest "customer service" rep that I've encountered, for a fact. But alas, you and I will probably never agree on that, but a beer sounds good...

Hey Rickey: That is good to hear. Did you ever encounter any problems with them? And yes, I did click the English flag and browsed mostly in English. My invoice was still auf Deutsch for the most part. And as for quality, I've ordered the Wotan concho and had it come flat looking like Davey Jones from Pirates of the Caribbean 2. That and on my last order, the acrylic or whatever they used to stain the conchos was all over the other concho. And it's not cookie cutter, which is good, I will admit

I don't care who you are, NO customer deserves to be treated like that, even if the customer is wrong. Oh, and here's Andreas' last message to me: ------------------ Don, go with God and disturb another ones. It is better. All our love is with you. Andreas Neubert ------------------ (translation problem? "Go bother someone else"?) Now maybe it's true, maybe I was wrong in procedure, and could be the @hole. However, I was NEVER rude to him, which, IMHO, makes HIM the ultimate @hole.

The Antik-Corp has the worst possible customer service I've ever experienced. Their conchos pictured look nice, but when you get them, their detail is lacking. I was very civil and polite throughout my last ordeal due to a technical error on their site, and here's their last response: ------------------------- "Good morning, Don, thousands of customers order from us and never heard of such a problem, so it must be your fault or force Majeure. Your fault: You did not proof the order-receipt/invoice and this is absolutely your fault. You ordered items and you need to know what you ordered. I really understand, if you do not want a customer of us and this is in our opinion too. We have happy customers and one less is ok with us. Please take your orders from another companies. I'm wishing you all the best! Andreas Neubert" --------------------------- The moral of the story: Shipping Overseas: $8.25 Time it would take to complete my slight request: 10 mintues Outright telling your customer that you don't need his business, and then having the customer post the entire conversation publicly in boycott: Priceless THE BEGINNING: ----------------------------------- Don: Hello, I've tried calling the US Customer Service location, but nobody answered, and I have not yet received a call back. With my last order, I created two separate "Lists" on your site and then added both of them to my shopping cart. Several different items were somehow not transferred to the shopping cart, and unfortunately I only realized this when my order arrived (lacking). It was through no fault of mine that these lists were not transferred properly. I would like to pay for the items, but I do not believe that I should pay for shipping from Europe to the USA, as it was not my error. Please bill me (at my 10% discount) for the following items, less the shipping: (1) Teutonius BU 925 belt buckle set (Antique Silver) (1) Celtic Belt Keeper 38mm (Sterling Silver) (3) Runenkreuz ZN 925 concho (Antique Silver) I hope to continue my customer loyalty to you. -------------------------------------------------------------------------------------------- Antik-Corp: Dear Don, we have received your order...completely, as we thought. We can only bill you what we see in your order, so it was not our fault, if you forget something. After we have seen your order we invoiced you your order, so you can proof, if everything was right, you did not proof, you instead accepted and paid. If you want those items you of course have to pay postage again. If not, just order them next time, together with other items. With best regards Andreas Neubert ---------------------------------------------------------------------------------------- Don: Dear Andreas, I disagree. It was a technical fault with your "list" system, and as such, it will be your burden of customer recovery. This was not the first technical error (especially for this order) that I've had with your site. The discount coupon that I received with my last order didn't even work. Was that my fault? No, and you guys promptly responded. I would expect the same courtesy with this technical problem as you did with my last. And on a side note: You are selling to an American market, and yet all the items are in German. Even though I'm browsing through the "English" version, things like KELTISCHE GÜRTELSCHLAUFE don't quite process in my mind when the title comes up on my invoice. This makes it very hard to "proof" my order, and I have to rely on trust (in you) to get my order right. I hope to reach a swift resolution, and stay as a happy customer with your business. ------------------------------------------------------------------------------------------- Antik-Corp: Good morning, Don, thousands of customers order from us and never heard of such a problem, so it must be your fault or force Majeure. Your fault: You did not proof the order-receipt/invoice and this is absolutely your fault. You ordered items and you need to know what you ordered. I really understand, if you do not want a customer of us and this is in our opinion too. We have happy customers and one less is ok with us. Please take your orders from another companies. I'm wishing you all the best! Andreas Neubert ------------------------------------------------------------------------------------------- The Original Order: LÖWENHERZ ZN 925 SS BERLINGR ZN AM THORS HAMMER ZN 925 AMBER RIVET ZN AM NORDSTERN ZN 925 SS, 6-Stück Pack CELTIC TREE ZN AM RUNENKREUZ ZN 925 AS MIDGARD ZN AM RUNENKREUZ 925 AS SCHONENHAMMER ZN AM MJÖLNIR ZN AM THORSKREUZ ZN 925 KELTISCHE GÜRTELSCHLAUFE-38 925 AS KELTISCHE GÜRTELSCHLAUFE-38 AM TRISCEL ZN 925 AS WOTANSKNOTEN ZN 925 AS (I guess I needed to brush up on my German!)