I am new here, and found this forum in my quest for information regarding leather sewing machines. Before I get to the point of my post, I have to thank all of the incredibly knowledgeable folks who are so generous with sharing what they know with those of us with less experience. Not only the people who have a professional interest in selling machines, but everyone who is participating on here seems willing to spend time to help people with an amazing array of questions and problems. This seems to be the basis for a good community and I look forward to participating in the future and hopefully contributing when/if I have the opportunity!
I felt compelled to post this evening to let everyone know of the excellent customer service I received this week from Campbell-Randall. I placed a small order for some bonded polyester thread and solid copper rivets. I received them quickly, but discovered when I unpacked the order that one box of rivets was the incorrect type. I sent an email to Campbell-Randall explaining the error, and received a reply quickly stating that they would look into the packing error. Two days later (today), a package arrived with the correct rivets and a note thanking me for alerting them to the issue and telling me to hang onto the other box of rivets. I am extremely pleased with the response to this small matter and will be doing a lot of future business with these folks! I believe this should be the norm in customer service, but most of us have had experiences that were nothing like this, and I wanted to let Campbell-Randall know that their way of doing business is greatly appreciated.
