Hello!
I have a few issues dealing with my Encore 1541s (Juki) from Sewing Machines Plus. I have called to talk to a technician but am on a waitlist. I initially got put on the list on the 22nd and am STILL WAITING for a phone call. I bought it brand new and put together the table and motor and attached the head and knee lift. Everything is in place, so I unscrewed the six screws on top so I could remove the top plate with the adjustable dial on it, so I could ensure everything was properly oiled. When I went to attach the plate and screw back in, there was a bolt/nut/hex(not sure what it’s connected to) that hits the bottom of the dial that wouldn’t allow me to line it up flush to close the lid. I’m pretty sure that dial allows you to adjust the height of the presser foot which brings me to my next issue.
When I put fabric under feed dogs to sew, the back presser bar won’t move and it basically sews in place and doesn’t move. Not sure if any of this makes sense, I just need HELP!!
