I was using a size 20 needle with 92 bonded polyester thread from Amann. It’s so weird because this machine was working fine and then bam this issue. I had been messing with it for 10 hours straight so I decided to just accepted defeat and finally took to it to a repair shop. It’s weird because kept thinking why isn’t the black thread pulling the black knot back up, but of course now that i took the machine already I’m wondering if it isn’t the needle height, like I’m thinking maybe the needle was not going up enough on the up stroke maybe that’s why it wasn’t pulling the top thread all the way back up.