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I can't deny that there has been a learning curve. I bought my Cobra 4 package in April having only minimal experience with a home sewing machine. Very cautious at dropping that amount of money. I probed Steve over several extended telephone calls. "Steve, I want to sew pouches with thin lining leather as well as holsters and sheaths up to 3/4 inch thick and belts and..." "Oh yes Michelle the Cobra 4 can do all that, plus... And, if you ever have any questions or problems, just give me a call and I'll be all over it like a duck on a June bug." [paraphrasing] Well, I've heard spiels much like that in Times Square. However, I had witnessed the legion of satisfied customers on Leatherworker.net and seen all the praise for both the machine and the company, particularly the man behind it, Steve Tayrien and the incredible customer service he provides. So, in this case, for once in my life, what seemed to be too good to be true... wasn't! As I said I had the expected learning curve, mostly due to my getting over my fear of this apparent beast of a machine. I had to reset the hook timing once, but that terrifying experience turned out to teach me volumes about the machine, how it works and how to use it. Not unexpectedly, Steve promptly and calmly talked me through the fix and helped me better understand how to reset the tensions for my applications. Since then it has been smooooth sailing! The machine has steadily churned through everything I've throw at it from a couple layers of garment leather to a full, thick holster -- without further adjustment! Forward, reverse, slow, fast, different size thread, etc. -- no matter to my Cobra 4. This trouble-free operation has allowed me to make much progress towards getting over that hump in my learning curve. Now, instead of ~fearing~ it, I can't wait to get back to stitching with my "Dream Machine." The beast has turned out to be a big pussy cat! Thank you, Leather Machine Co. and Steve Tayrien. Michelle