Ryan Neel and Neel Saddlery- a review you need to read

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I would like to leave a huge shout out to Ryan Neel at,

Neel Saddlery and Harness

12712 South Ave #5

North Lima, Ohio 44452

330-549-9904

I purchased a cowboy 3200 from a family member about a year ago and was struggling with the initial setup because he had passed and nobody knew about the changes he had made. Ryan helped me out even knowing I had not purchased it from him.

Well today, 8/8/25, he spent the better part of 3 hours on the phone with me, AFTER he had closed, knowing I had an anniversary gift project due in 3 days, and my machine suddenly decided to act up. I was afraid either the hook was bad or it had gone out of time. 

He went through the whole thing with me via photo exchange and his step by step method of diagnosing and adjusting until he got it going. Turns out the roller of the primary tension had gummed up while setting since its last use. I would never have thought to check that specific item. But between my pics and his questions he narrowed it down to that and then went through all the settings until its now throwing perfect stitches again. 

He really got my bacon out of the fire, and I will do my business with him until I sew no more. You should too. Customer service is a lost art and we need to support anyone that still goes the extra mile to help someone in a bind.

Thanx Again,  Ryan