steel makers stamp

[Vikti]

Refund or not, I'd send that one on the back. And if I had made it, I'd be embarrassed to give a customer something like that. How do you keep the right one from twisting when you hit it?

Damon

Edited August 3, 2009 by Vikti

[Ken Nelson]

Refund or not, I'd send that one on the back. And if I had made it, I'd be embarrassed to give a customer something like that. How do you keep the right one from twisting when you hit it?

Damon

I have only used it a couple of times and you are right, it is difficult to keep it from turning. Th ridges are pretty sharp. I have pretty hard, rough hands, made that way by 40 years of ranching and cowboying. Very uncomfortable to use the tool. Actually, the large stamp has almost all of the knurling sanded off of it. It is a big stamp and it doesn't make any difference. In my opinion, there is a quality control problem with the stamps. BUT, the stamps do make a nice mark. I want to state, I do not have a problem with the large stamp but do still feel the small stamp is not correct and I just want other crafters to know about it. I can not afford to have duplicate stamps made and doubt a lot of other people can either.

Ken

[Kustom]

I will try to get a better picture of the 2 stamps in question posted. No very computer savy!!!! Ken

Yikes! No wonder you don't like it. That's like holding the threads of a bolt.

[hidepounder]

I had an occassion today to speak to Todd who purchased the steel stamp division from Tim Harper. Todd has been there making stamps for a long very long time. I was unaware that the company had sold and that Todd, not being a Harper, changed the name to Steel Stamps Inc. Now that I know what transpired in the sale of the company and who has purchased it, I am once again confident that they are producing the same great stamps they have become well known for and I will continue to recommend them to anyone who desires a quality steel makers stamp.

Personally I prefer a more aggressive knurl on a tool handle as it enables me to maintain a firmer grip. I really like the look of the spiral pattern and was unaware that it has been available for some time. I happened to have a conversation with another maker who requested the spiral knurling on his last two stamps and absolutely loves them.

I recognize that on occassion mistakes are made or there are commincation breakdowns that can leave a customer dissatisfied. It happens in every business and it is always unfortunate. Hopefully Steel Stamps Inc. and Ken will be able to work together to resolve the issues Ken has with the knurling on his new stamp. It sounds like an issue of personal preference rather than the quality of the stamp.

Bob

[Bree]

I had an occassion today to speak to Todd who purchased the steel stamp division from Tim Harper. Todd has been there making stamps for a long very long time. I was unaware that the company had sold and that Todd, not being a Harper, changed the name to Steel Stamps Inc. Now that I know what transpired in the sale of the company and who has purchased it, I am once again confident that they are producing the same great stamps they have become well known for and I will continue to recommend them to anyone who desires a quality steel makers stamp.

Personally I prefer a more aggressive knurl on a tool handle as it enables me to maintain a firmer grip. I really like the look of the spiral pattern and was unaware that it has been available for some time. I happened to have a conversation with another maker who requested the spiral knurling on his last two stamps and absolutely loves them.

I recognize that on occassion mistakes are made or there are commincation breakdowns that can leave a customer dissatisfied. It happens in every business and it is always unfortunate. Hopefully Steel Stamps Inc. and Ken will be able to work together to resolve the issues Ken has with the knurling on his new stamp. It sounds like an issue of personal preference rather than the quality of the stamp.

Bob

Bob...

Did you ask him about his comments to Ken? I must say that he wasn't all that customer friendly in his response to Ken's complaint.

[Ken Nelson]

Bob...

Did you ask him about his comments to Ken? I must say that he wasn't all that customer friendly in his response to Ken's complaint.

I had a call from Todd today and he offered to refund my money on both stamps if I would return them. I was not in the least impressed with his attitude. I will return the stamps to him, and I do not beleive I was wrong to post the information I did on the web site. I expected standard knurling on the handles and I imagine there are people out there that might like the knurling on the smaller stamp I recieved. I posted here on this site after I had contacted Todd and it was his attitued that drove my decision to post what I did. I will give the difference and go with Infinity because I feel they not only did a better job, were more professional and had a much better customer relations department.

I don't need any more of Mr. Todds attitude or insults.

On a positive note, Received my New Cobra Class 4 stitcher today. Everything is exactly as Steve said it would be. The third deal I have done with the gentleman in the past few years. Always a gentleman and goes the extra mile for his customers.

I got the new business cards for my new location a couple of days ago. Studio 3, run by a young lady by the name of Deanna Keller in Rapid City, SD. The third set of cards she has done for me. SUPER, SUPER SERVICE, REASONABLE PRICES AND FANTASTIC WORK.

I strive to give my customers excellent quality work, good service and RESPECT!! I hope to get good service from my suppliers and I pray I earn my customers Respect and loyalty.

Ken

[steveh]

I had a call from Todd today and he offered to refund my money on both stamps if I would return them. I was not in the least impressed with his attitude. I will return the stamps to him, and I do not beleive I was wrong to post the information I did on the web site. I expected standard knurling on the handles and I imagine there are people out there that might like the knurling on the smaller stamp I recieved. I posted here on this site after I had contacted Todd and it was his attitued that drove my decision to post what I did. I will give the difference and go with Infinity because I feel they not only did a better job, were more professional and had a much better customer relations department.

I don't need any more of Mr. Todds attitude or insults.

On a positive note, Received my New Cobra Class 4 stitcher today. Everything is exactly as Steve said it would be. The third deal I have done with the gentleman in the past few years. Always a gentleman and goes the extra mile for his customers.

I got the new business cards for my new location a couple of days ago. Studio 3, run by a young lady by the name of Deanna Keller in Rapid City, SD. The third set of cards she has done for me. SUPER, SUPER SERVICE, REASONABLE PRICES AND FANTASTIC WORK.

I strive to give my customers excellent quality work, good service and RESPECT!! I hope to get good service from my suppliers and I pray I earn my customers Respect and loyalty.

Ken

Just a note , I have two Infinity stamps, the handles are square and are not knurled, They work great and do what they intended to do. A firm grip on the stamp handle, and hard smack with a heavy mallet and your good.