A Letter To Bob Tippman (Single Screw Shuttle)

[Denise]

skyblast,

I applaud your paying for the shuttle once you understood the problem better. There is always a learning curve with anything new in life. When we are in the middle of a problem, things aren't very clear sometimes. I think both you and Tippmans have treated each other very well once the communication and understanding was complete. Here's to a long term working relationship!

[skyblast]

skyblast,

I applaud your paying for the shuttle once you understood the problem better. There is always a learning curve with anything new in life. When we are in the middle of a problem, things aren't very clear sometimes. I think both you and Tippmans have treated each other very well once the communication and understanding was complete. Here's to a long term working relationship!

Thanks Denise. Wow, what a learning situation for me this has been for me.

[TroyS]

It looks as though I am clearly in the wrong in this situation.

To:TroyS

PLEASE UNDERSTAND I WAS ONLY MESSING WITH THE TENSION ARM BECAUSE MY MACHINE WAS GETTING ZERO TENSION. ACCORDING TO A TIPPMAN REPRESENTATIVE THE ONE SCREW SHUTTLES WERE FAULTY...THIS CAME DIRECTLY FROM THE HORSE'S MOUTH.

Once I was told this, I really felt like the part should have been recalled. Hence, why should I have to pay for it?

I now understand having talked to couple different individuals at Tippman that the shuttle is a wear and tear item and the fact that mine lost tension is normal. This I can accept. I really wish that I would have spoken one of these two guys in the beginning.

That said, I called Tippman this morning and paid for the shuttle.

A RECALL involves an item that puts you at risk. Recalled toy because of CHOKING HAZARD. Recalled Ford because of possible FIRE HAZARD. That being said, YOU just earned a whole lot of respect in my book!

[terrahyd]

Sounds like Bob Tippman is a good buss'man and all round great person.. we are luckly to have such people in our lndustry....

[skyblast]

For me it was never about money it was about principal. I broke the part, I called to get a new one without a thought of getting it for free. Then I get a Tippman rep telling me, "the one screw shuttles are faulty and that for some reason they seem to be loosing tension over time." He said this at least twice and kept repeating it's not you, it's not you. He then told me they were hoping to someday get the one screw shuttles out of circulation. After I had paid I starting thinking about what he had said. I told them how I felt, they issued me a refund. The only reason I posted the two emails on this forum was to see if Bob was somehow irritated with me. Hard to tell in emails sometimes. I also posted to see if others were having issues with their one screw shuttles. I never thought I would get ripped so badly...WHICH I DESERVED!!

What did I learn? One, I broke it. Once I broke it all justifications for whether or not the part is faulty goes out the window. You break it you buy it. End of story. I had NO right asking for anything. Maybe they might want me to mail the part in so they could test it themselves? Not that they would but they deserve that right. Me breaking it takes that option away from them. Two, I just need to shut my mouth and be happy Tippman exists. Amen? Amen!!!

Edited June 26, 2010 by skyblast