Awesome Customer Service With Steve At Leather Machine Company

[rmr]

I wanted to personally thank and acknowledge Steve at the Leather Machine Company who after reading a post I had made pertaining to some problems I was having with regards to getting my cobra 4 machine to sew some thick leather- he not only sent me a note but also followed up with a call ( he initiated the call not me) to walk me through trouble shooting my problem. Now that is what I call customer service that you dont see every day. In about 1 minutes he told me what adjustment I needed to make to a belt and I was off and running again. I have purchased this cobra 4 machine, the electronic needle positioning system and a beatifully refurbished Pilgram leather splitter from Steve over the past 3 years and have always felt that he is a stand up guy, takes great care of his customers not only when they purchase a machine from him, but whenever they need help even years after the sale- he will be thetre in the long run for you. He is always very friendly, helpful and knowledable about his products.

When I need a piece of equipment for leather working- Steve has been, and always will be my go to guy first. Anyone out there looking to get a leather sewing machine- I would personnaly recommend Steve and his compnay in a New York minute !!!!

[Cobra Steve]

I wanted to personally thank and acknowledge Steve at the Leather Machine Company who after reading a post I had made pertaining to some problems I was having with regards to getting my cobra 4 machine to sew some thick leather- he not only sent me a note but also followed up with a call ( he initiated the call not me) to walk me through trouble shooting my problem. Now that is what I call customer service that you dont see every day. In about 1 minutes he told me what adjustment I needed to make to a belt and I was off and running again. I have purchased this cobra 4 machine, the electronic needle positioning system and a beatifully refurbished Pilgram leather splitter from Steve over the past 3 years and have always felt that he is a stand up guy, takes great care of his customers not only when they purchase a machine from him, but whenever they need help even years after the sale- he will be thetre in the long run for you. He is always very friendly, helpful and knowledable about his products.

When I need a piece of equipment for leather working- Steve has been, and always will be my go to guy first. Anyone out there looking to get a leather sewing machine- I would personnaly recommend Steve and his compnay in a New York minute !!!!

Thanks, Bob.