Just Got My Cobra 4 Home And It Does Not Work At All

[Aycrith]

Hey guys im new to the forum,

I just purchased a Cobra 4 sewing machine and one thing I noticed is the top of the fake wood was smashed and damaged. The second thing I am noticing when I press the pedal... Nothing... no reaction at all the speed indicator is cycling in circles it looks like but no response at all. Im having some major buying remorse and am thinking on returning the whole machine and going back to hand sewing. packing this up would be a pain in the ass.

Aycrith

[Averya]

I have a Cobra 4, and love it. However, there is a leaning curve. Steve is wonderful....call him and he will walk you through the setup. Did you attach your chain correctly? Don't give up....it takes time and practice (I'm still learning), but it is a wonderful machine and Steve will give you full support.

[horseplay]

Have you called the company yet? They will take care of you. I've had my Cobra 4 for a couple months and love it! The wrong belt was sent and they overnighted a new one. Then a couple weeks ago I had a couple questions and again had them answered perfectly.

[YOHOHO]

You probably won't get many responses in this sub forum, but I feel your pain. Take a deep breath and give them a call on monday. Sending it back will be a major pain, but they may offer other fixes.

They'll eventually get it right. I know droppin' this much cash is a heart stopper to begin with, but give it a chance.

[Aycrith]

Thanks guys. Happy to have found this forum. I am a small time leatherworker and I might have gone overboard by getting such a heavy duty model. Im hoping it will make me that money quick in return. Maybe he can just send me a motor in exchange.

[silverwingit]

My bet is that there is nothing defective, but that a motor setting somehow got reset or that there was a simple error in setting up the machine when you got it home. Steve sets up these machines before letting them go. Something is not quite right. Has the machine ever worked for you? Did you get the pulley on correctly (small pulley to the outside)? Can you hand-cycle the machine using the pulley (only move the pulley toward you, counterclockwise, never away)? If you take the belt off does the motor turn? Can you cycle the motor by manually pulling down on the lever where the chain is attached? Have you jammed the machine by failing to keep ahold of the threads for the first few stitches? These are a few things you can check before you get to Steve.

[Gregg From Keystone Sewing]

Thanks guys. Happy to have found this forum. I am a small time leatherworker and I might have gone overboard by getting such a heavy duty model. Im hoping it will make me that money quick in return. Maybe he can just send me a motor in exchange.

Like said already, Steve will take care of you. Always call or email him when a problem comes up 1st.

If the table top took a hit, the van line insures damage while in transit, and this must be noted at time of delivery. If it's not a problem for you, don't worry about it then.

As for the motor, it's possible the speed control lever is stuck in operation mode, and will not start. Or, maybe there is a synchronizer that needs to be installed. Or, maybe the motor was damaged in transit, but who knows without trouble shooting with Steve. He'll hook you up and get you started.

Getting a new machine is always going to involve a bit of frustration and a learning curve. And, most problems that can go wrong will go wrong when your new to your setup.

[Aycrith]

Thank you so much all the advice has helped. you know when you buy something so expensive it makes u feel a little un easy to begin with. I hope this will definitely

expand my capabilities of producing some cool stuff!!!!

[Trox]

You have to call Steve first before posting, thats a universal (unwritten) law, always give the seller a change to make things right first. And do not worry, you will not find better customer service anywhere. Its a lot of things that can happen during transport. He will help you up and sewing, rest assure.

Do not worry.

Good luck

Tor

[Massive]

I got mine put it together and it runs like a champ. There are now several videos on youtube that have major info. Ingnore the complany ones from a few years back. Apparently there were some problems with the early servo motors. Mine works great, though the EPS isn't working at all. The servo motor is not intuative. You have to program it, which is easy enough, but it is like setting the time on some watch with 1000 functions and only 2 buttons. The video shows how.

Don't waste time with email. I have had several problems that were acknowledged but never dealt with over email. That even extended to trying to send them money to buy stuff. Probably they are swamped with tire kickers or something, because that side of the business is hugely non-functional.

I think you will love the machine when you get it going. My second project looked like Bianchi did it. The first one should have been OK, but I tried to use a pattern that worked for hand sewing, which didn't work in this case. Having the machine takes sewing out of the equasion. It went from being the largest pain to something that doesn't last long enough.

The cool thing about a machine is that when you throw some stitching at a project it is like turning lead to gold. Most people can't sew leather nicely, so your product will stand out. You can turn a few scraps into a really useful product in just seconds. I am taking about you vs the public. Of course leather workers can sew leather, but you customers probably can't, and with the cobra you can make it effortless.

The first one is made by a user, and is outstanding.