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I just wanted to update this post and let the community know that I did get my problems sorted out. Tony luberto called me back a few days ago, apparently they had switched phone carriers and weren't getting any of their calls or messages! Tony was very helpful and is a wonderful gentleman, very professional. I bought the service video that he did on the 900b and it is very, very informative, if anyone is on the fence about wether or not to get one of Tony's videos about on their machine take my advice and buy it! Even if you aren't currently having problems.

Anyway i learned how to get the needle bar in time with the foot and also found that the reason it was fraying and cutting thread was that the needle was coming down too far away from the hook. Sometimes it would pierce the thread and sometimes it would miss the loop completely, resulting in a skipped stitch. A very simple fix but not one that i would have ever thought of on my own.

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