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Forward Vs Reverse Tension

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I recently bought a Techsew 3800 and thus far am rather disappointed. (2 weeks in)

While Mike is trying to help me via email, the one question I do not seem to get an answer on is if it is normal to have different tensions for forward and reverse? I am not talking about going back over previous stitching, but when I for reasons of access need to work first in one direction & then in the other, I get significantly different tensions for forward & reverse with the reverse bottom being looser than when I stitch forward.

Is this normal?


Thanks :-)

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