Line 24 snaps

[Billsotx]

Went by Tandy yesterday and picked up a small bag of their line 24 snaps. Visually these were a notch above what I got from Zack so I was hopeful. Anyway, the installation was straight forward and easy with the setter and anvil I got from Tandy, with an equal sized gold ring inside the snaps, and they snapped on and off with slightly heavier hand pressure without the need for hammer. Overall I am much happier now and finished my first snap-loop holster which is ready for dying.

Thanks all!

I'd send those thumb buster snaps back to Zack White. I'll bet they'll replace them or refund your money. If it's a small batch they'll probably just send you replacements and tell you to dispose of the others. I have always found that Zack White takes time to listen, has good quality, and their customer service first rate in my limited experience.

[zackwhite]

Just read where PeterK had a problem with some black snaps that he purchased from Zack White... I wish we had been aware of this sooner. Yes, we have discovered a problem with our Line 24 all 4 parts black snaps.. #B1024BLK... We changed suppliers on our snaps a couple months ago because the NEW company offered Solid Brass Black.. we felt this would be a better snap for our customers. The problem is that the "overspray" on the snaps caused them to be very hard to snap together. We were not aware of this until recently.. when customers brought it to our attention. We have since recalled all these snaps and sent them back to the manufacturer... and have received another shipment from our old supplier. I apologize to PeterK for the snaps he received... they were indeed hard to set and this is NOT the way they are supposed to be. We will be glad to replace any snaps that customers have gotten... just let us know.. we will replace them at no charge, but the only way for us to know if someone has gotten the "bad" snaps is for them to tell us. I will make this pledge to anybody on the Forum who has purchased these snaps from us... if you have got less than 100, call or e-mail us and we will ship out replacement at no cost.. you can keep the old ones. If you got full packs of 100, then ship them back to us and we will send you double back at no cost.

Again, sorry for any inconvience.

Tim / Zack White Leather Co

[TwinOaks]

Folks, having a supplier make offers like that on an open forum is a real testament to their commitment to customer service. Kudos to ZW!

[Billsotx]

There you go!

Zack White -

[Peterk]

Thank you Zack White. I got a bag of 10 sets and they weren't that much money so I haven't tried to get them replaced. Thank you very much for the offer for replacement, I really appreciate it. I will order more from you in the future as your prices are certainly better than Tandy's and I have had good luck with other items I've ordered from you. Thank you for the customer service!