Buckles, Snaps And Other Hardware....?

[Fordpkup]

Thanks

[jackieotb]

Hi friends...sorry I was out of town for a few days. Thank you for the referrals in this feed. I definitely agree that our online shopping experience has a lot to be desired. We are working very hard, preparing to launch our new E-Commerce site on November 1st. It will dramatically change our business :-).

Anna G...we definitely have some appropriate smaller hardware that is solid brass nickel, but everything is plated, because it will rust if it is not. We have imported some "raw" hardware in the past, but it will come with oil on it (which you really don't want to deal with).

If you can work with us and find some pieces you are interested in, we can check with our supplier to see what kind of plating is on it. There are levels of plating. You may want to pay up for hardware that is 1. sandcasted, then 2. polished, then 3. lacquered.

90% of the hardware available to you from us and our competitors is imported, however OTB stocks over 10,000 items for same-day shipping. I would also be happy to send you some free samples. Here is the link to our online catalog. http://www.ohiotravelbag.com/PDF/P-214_Hardware-Finished_Goods_Catalog-web.pdf

We are also adding hundreds of new items, in preparation for our new catalog and website. If you let me know what you need I can go through our new parts and find some solutions. Please call or email me, jackie@ohiotravelbag.com, 800-800-1941 ext.116.

I am confident that you will not find another company willing to provide you better personal service than OTB (and me)!

As Tom said about the online order system, it is how should we say, uncomfortable. It is a lot easier on big orders to just email them and have them confirm, it keeps the data from being entered two or three times. You should really give them a call. Product knowledge is extremely high, and if you have really technical questions there are folks there who have forgotten more than most companies in the business know. Quality and service are really #1 at OTB.

At one time, they made their own luggage handles and leather parts; I don't know if they still do, but they do know leatherwork and are not just a parts house.

Art

Thank you Art. You know us; you really know us!

Can you order from OTB online? I looked at the OTB site and didn't find a way to order, other than phone.

You can order online...just a little challenging and we are sorry about that. Let me know if I can walk you through it; set up an account if needed, etc. You can always call here and talk to real live, pleasant person too. 800-800-1941