I bought a Cobra 3 from Steve in Oct. I have no idea how good Steve's service is, because I haven't needed any. But I'm glad to know he's there if I need him. The machine and stand arrived mostly set up. Took about 1/2 hour to get it sewing. Steve even shipped it with a line of thread in it, demonstrating how to thread it properly, and with a fully wound bobbin. That was helpful. The machine does everything it's supposed to do. I'm very happy with my purchase.