I had a different experience...I placed my first order with Zack White on 1/21/15 (for some thread, misc. supplies and 1 piece of leather, just to check out the quality), which shipped on 1/22 and was delivered on 1/26. I received a phone call from a nice lady on 1/21 to ask if they could substitute a brand of glue (they were temporarily out of my regular brand). The leather was fine for the application I needed it for, and fairly priced (oil tan sides for heavy work aprons)...I will order from them again, for sure. Good prices on thread and sundries, also.