To sell a machine to someone is one thing, to be able to help, provide service and send items needed fast is another.I was for a long time debating the brand, size, presser foot lift, customer service, being able to answer all my question I would have and trying to find an honest seller. I came across an add for the COBRA CLASS 4 on THE LEATHER MACHINE Company, I decided to give it a shot. I started talking with David,and then Steve, COBRA STEVE that is, and started feeling they would be poeple I would be able to trust. Next thing you know, I had made the decision to buy a COBRA CLASS 4 and get it sent to New Brunswick Canada. When it arrived, I got my machine in prestine shape due to the nice packing job that had been done! Also, everything was there as promised, nothing missing. As you can imagine, being new to this machine, I had a few questions, so I decide to call and see if the service was really what was advertized...... They took the extra step to help me with every calls I made and never hung up until I had fully understood what they meant and was ready to go! I was amazed by the friendly service that these two persons, David and Steven delivered and the quality of the poduct all together. the machine is like the Mercedes Bens of the sewing machines, followed by the best service you will ever get! I recomend this company and the COBRA CLASS 4 to any serious leather worker that is debating what they should buy! Cheers! Rino.