We are experiencing leather quality problems with the billets we put on our English saddles. After just a few runs through the roller buckles on their girths, our customers are complaining of cracks in the surface finish of their billets. They mistake these as weakness in or low quality of the leather.
Our observation is that while you could still tow a truck or horse with these billets, the customer remains concerned about quality and safety. Our supplier has produced billets for us from English bridle, shoe leather and latigo but the problem still persists.
Does anyone have advice on the best type of leather and tanning process to produce billets that retain a smooth surface finish? Naturally the longer the billets are used, the more wear they will show. We are trying to avoid the cracked appearance from showing up right away.