As a cop for ten years, I learned that there are always two sides to every story...the truth lies somewhere in the middle.
I have been ordering from them and had to return Herman Oak sides twice (was not up to my standards), and had a couple of other small hiccups along the way. I even had Kevin on the phone today, along with DeAnna (from purchasing)...both super nice. They have always been polite with me (as I have been with them). I plan to continue to do business with them on supplies...I will go to Tandy and pick out my leather by hand (because I am picky...and I know it). If they ever plan to not do business with me, then I will go elsewhere for my supplies...your experience changes absolutely nothing with my opinion of them...but it was a neat story non-the-less.
And one more thing...
NO SOUP FOR YOU!