As a long time customer of Zack White's and an avid online/mailorder shopper I have to say that I believe ZW handled the situation with what is customary in the world we live in today. When I have to return a product whether it be because of a defect or because I just didn't like it once I received it I have never been given a refund until the product was returned to the vendor and I guess examined for use or defects. They don't know me from Adam. That is standard practice and to assume one would get money back for a product before it was returned and then go on and on about it is pretty lame in my book. The fact that ZW let sharpshooter pay by COD and not credit card says volumes to me. It was not mentioned if sharpshooter wrote a personal or company check or was paid by money order. That would also speak for itself on trust issues.
Zack White is run by actual human beings and yes they are prone to mistake as we all are, but it sounds to me like they were willing to take care of this in what I call a satisfactory manner. They had already sent out a replacement order for some of the thread? Why didn't you complain about the oil issue when you called about the "rats nest"? If it was as soaked as you said it was it would have been pretty noticable. To me Zack White did what was acceptable and shouldn't have to defend themselves.
