I wrote Zach White a letter last week.
I have been a customer for many years. I love the quality of the horse butt leather you sell and I have made and sold many gun holsters belts and small pouches. I have ran the item through check out I couldn't tell you how many times...until I get to your shipping...$16 for about every zip code. Here's my issue, when I received one of your horse butts. I do not remember what the exact problem was but after calling your store they offered to send a replacement. Guess what? They did not spend $16 dollars to ship it to me. They rolled it up, wrapped it with brown packing material and shipped it off to me. As I'm trying to remember it cost them under $7 and I think it was a lot less than even that. I searched your store name and the first thing that stands out is buyer beware of buying from Zach White! Guess hat it was all about? Your rediculas shipping cost. I had a HVAC company back before I was disabled and the one thing I learned to make more money was to LISTEN to my customers. Please consider re calculating a more fair shipping cost. Your sales will jump, I guarantee. This is not just my voice but more of a collection of thoughts discussed between myself and 7 other leather craftsman when we got together for lunch. I personally have passed you by 15 or more times only to have to buy my leather from other sources. I hope after reading this you will agree to cut your profit on shipping and gaining orders from others who buy from other sources. Everybody loves your products, but your shipping is costing you on orders that could raise your profits immediately. I mean look, I live in SC and your in NC there is not enough weight to charge $16 no way, no how.
Once again I am going to place a order with your competition, I need leather, but at a fair cost.
Have a great day, please do not think I'm trying to be harsh. I just wanted to pass on information
from myself and my friends.
then in a couple days they wrote back
I understand and appreciate your concerns. Please know that we are taking steps to correct this issue. We are working on a new website for our retails side that is better at meeting the needs for our customers, especially when dealing with the cost of shipping. Please note that UPS will always have a high shipping rate, and any chemicals WILL have to be shipped with UPS. However, anything that can fit into a USPS and is not flammable, will be shipped at the lowest price possible. Please feel free to visit the site at www.zackwhiteleatherco.com for the new features
$16 for horse hide shipping dropped to less than $8 shipping now.
Hope this helps us all.
Doug
