To be honest I can’t be sure about who did the packaging, i was told it was the carrier but I wasn’t there so its hard to say. In the end it doesn’t matter, what does is that there is a problem and i need to figure out how to fix it! I will try those things you mentioned, yesterday when i tried to remove the large screw on the end of the shaft i couldn’t really get it to work but i will keep trying. Any suggestion on the best way to get it undone. It is basically a very large flat head and nothing i have really fits well in the slot. Is there a special tool for such a large flat head screw. I recall a small coin like thing i used to have for removing certain screws on an old baby lock i had.