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PFAFF 335 H2 (questions about tension)

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Right I apologies for posting question after question however I am so new to this machine stuff I really am just trying to find things out as I go.

 

My lower thread is not pulling the upper thread down which looks unsightly (I can't upload the picture because it is too large) but i hope my description helps.

But the images I can upload are of the tension assembly, I have tried turning the upper tension from tightest to middle to loosest

As well are the lower tension I have done it so it's lose and tight (doesn't take much turning to get from one to the other) is my lower tension wrong? Or my assembly is wrong for my machine? I have seen mulitple pictures with people having a lot more allowance/room to tighten and loosen (hope that makes sense)

 

Any help will be appreciated.

 

Thanks

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