toxo Report post Posted Friday at 11:39 AM Some of you may remember me buying a small compressor a while ago. It arrived with some damage to the small air filter so I contacted them to replace the air filter. Didn't get that far, straight away they told me to print the returns label and it would be collected on such and such a date or at the very latest it was to be returned by Feb 1st 2025. In the meantime they sent me a complete new compressor which is working fine. This was mid November. Since then the thing has been sitting by the door complete with returns label waiting for a courier that never turned up. A few days ago I received an email from Amazon saying that since I haven't returned it they charged my card again for the same thing. Every cloud ......... After fighting with an automatic message machine I eventually got someone from the far East. Pointed her to the email I got in November after which she refunded my money and told me to keep the second compressor. Happy days. Quote Share this post Link to post Share on other sites
fredk Report post Posted Friday at 03:48 PM Its hard dealing with Amazon when things go wrong. In my case, a year ago, I ended up with a free 3D printing scanner (£160 approx) Quote Share this post Link to post Share on other sites
toxo Report post Posted Friday at 04:36 PM 40 minutes ago, fredk said: Its hard dealing with Amazon when things go wrong. In my case, a year ago, I ended up with a free 3D printing scanner (£160 approx) Result Fred. This is why they can be so slick and quick. The losses are built in and it's far easier and quicker to do it this way. Imagine the time and labour it would've taken talking to someone about the problem and them finding out who to contact to get a replacement air filter and then arrange delivery etc. Quote Share this post Link to post Share on other sites
