Now THIS is customer service.

[TwinOaks]

Howdy,

I travel for my job and when I have work in Montgomery, Al., I try to stop by the Tandy store there. On Monday, I stopped in an placed an order. Instead of taking everything with me I had it shipped to my house, because I couldn't take the leather with me on my work truck. Everything went well and my order was being packed for shipping as I left. Yesterday my wife called to let me know that the box had arrived and was crushed to hades and was torn open and retaped (badly). I had her check the contents and everything BUT the leather was missing. My next call was to Chance at the Montgomery store. He emailed a copy of the invoice, told me what to do next, and I relayed the "refuse shipment" instructions to my wife. Then he told me that he would have replacements shipped out today. As it turns out, I was able to stop by and pick the items up. He handed me a receipt for "replacement items" with a grand total of NO COST. He could have easily told me that I had to wait until he was able to process the damaged shipment credit from UPS. Instead, he made sure that I, the customer, was the priority. That type of customer service is what keeps me as a customer, and what all companies should strive for.

A hearty "Thank You" to the staff there.

If you get shipments from the Alabama store, give them a call and talk to Chance, he's very knowledgeable and a pleasure to do business with.

[Drac]

that sounds like Chance. he's a good guy!

[TwinOaks]

He's also added to the 'ambiance' of the store with some Hendrix on the CD player. He couldn't make any promises, but we did discuss the possibility of a lava lamp.

Next time I'm up there, I'll see if I can talk him into adding some Clapton, SVR, Carlos Santana, and Rolling Stones to the mix.