Dennis Lane Inquiry

[GrampaJoel]

Hi all

In April of this year I contacted Dennis Lane about purchasing a tree fitting system from him. He replied and told me the cost. So I sent him the money through paypal and he received it. So I have paid for this purchase back in April of this year 2011 but here it is June 10th, and I still have not received the fitting system.

When I emailed him in May inquiring about why I hadn't received the fitting system he said it would go out on May 18, 2011. He said it would take about 10 days to get the order.

It's now June 10th and I still have not heard from him, nor received the fitting system, nor have I had an answer to my third, or maybe the fourth inquiry via email.

I am hoping that someone can you shed some light upon this problem.

Perhaps he has died?

Perhaps he is sick?

Perhaps he just doesn't care about the $119.75 US dollar's I sent him from way over here in America?

But he took my money just the same.I don't know what else to do at this point.

So I am starting to reach out to others on the net (and also to the saddle builders and tree makers he uses as references on his website) to see if I can find some answer as to why he took my money and didn't ship the fitting system to me.

Again I am sorry to make this inquiry of folks here. I don't want to soil the mans reputation, I just want what I paid for.

Any help would be appreciated. Thanks

Joel

[Denise]

Joel,

We have talked to him within the last month. He said that he is back to making them individually himself and apparently they are quite time consuming to make and he has been very busy. He said he is still making them but it is taking a while to get them out to people. I hope he will respond to you soon.

[GrampaJoel]

Thanks Denise.

You have a heart of gold. I would love to meet you some day and give you a big hug for all the kindness you have shown me. I am not expecting you to carry a response on your shoulders of this event. Just so everyone knows, I have sent emails to almost everyone on Mr. Lanes web site that he uses for references.

Now, Mr. Lane did tell me in an email he was shipping My fitting system out on May 18th. That was over 23 days ago. He said at that time it should take about 10 days to arrive here at my house. So it has been twice as long as he stated.

I am in the USA, here in Southern California.

One of the first stops made by planes coming from Australia.

The fitting system, IF in fact, shipped on the 18th as stated in my email from Mr. Lane, should have been here many days ago, as it is now June 11.

Actually I originally ordered and Paid in full in April. So, It should have been here a around the end of April. two months ago!

Denise,

as to you reply to my email. Yes it looks like I will have to do the old fashion measure back thing if I want to have trees made. Being a novice, I ordered Mr. Lanes system so I could use a more standard and simpler, and modern method. Oh well.....

I guess the question at this point is why did Mr. Lane take my money when he new there was a problem fulfilling the order. And it seems that from your email he has done the same to others also, whether he intended to or not.

I am not trying to defame Mr. Lane, but Mr. Lanes web site uses some pretty highly impressive references as to saddle and tree makers here in North America on his site. So I expected a simple order and receive

He didn't waist any time and he respond immediately to my first inquiry as to how to pay for the fitting system. He excepted my pay pal money immediately.

If he would answer his emails I would ask for a refund and go about my way. I do really hate to do this on leatherworkers, But this is where the whole thing started.

So, I hope many others will read this and NOT send their money to him until he can get on his feet.

At this point I feel that my money has been stolen. Whether on purpose, or by mistake, it's still gone.

If and when my order shows up, or I receive a response or a refund from Mr. Lane I will post that also for all to see.

Joel

[GrampaJoel]

"""UPDATE!!!!!"""

Today 06-13-11 I received in the mail the set of Lane fitting cards that I ordered.

Actually as stated in an email to me by Mr. Lane,it is the second set mailed to me. This set was posted 06-03-11 Australian time, and took 10 days to get here, so this must be a second set he says he sent in an email I got today. 6-13-11.

I have no idea what happened to the cards sent on the 18th of May.

However,

At this point I consider the deal finished.

I thank all those involved in getting this purchased item sent to me. From the emails I have received I gather that I was not the only one waiting for an order to be delivered.

I apologize to anyone that I might have offended.

Thank you all again

Joel