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  • Members
Posted

I have to agree with everything said. I've only made 2 orders from them, but I find myself going to their site first if I need anything. The first order I had they called me first thing in the morning to let me know that they didn't have any sides in the size I had ordered, only 2 sq ft larger. Instead of just shipping the larger side and charging me without permission like most companies would, they wanted to make sure it was OK before they did it. On my last order I had ordered some of the same shearling pads that were out of stock. Again, before the end of the day they had me on the phone to figure out what I wanted to do, either remove it from my order or get a replacement synthetic item.

I would much rather have a company that goes out of their way to take care of the customers and make sure they're meeting my needs then deal with a leather version of WalMart who's only interest is in shoving out as much product as possible as quick as possible.

  • Members
Posted

Thanks guys, this is just what I was looking for. A good company to do business with.

The best advertising is....Word of mouth.

Thanks,Ken

  • Members
Posted

Thanks guys, this is just what I was looking for. A good company to do business with.

The best advertising is....Word of mouth.

Thanks,Ken

Glad to hear we could help. If you're buying a lot of stuff, definitely look at their wholesale club. The $35 cost paid for itself on my first order. Since then I've saved bundles on all the little stuff I've needed.

  • Members
Posted

I think SL takes care of you in a very personal way. tho i have only been doing buisness with them 1 time and that was very nice.

hopfully in september or oktober i have saved enough for a tripp to them at SL grouphug5vj5.gif

/Eas

  • Members
Posted

Kevin, Jnae and Emma are top notch. Ive used them a couple of years now. I live close enough to make a trip to the store every few weeks, but mostly just order online. They seem to know exactly what I need before I do so I dont have to make the trip. By far the easiest place to order from and the nicest, helpful folks Ive ever seen. I feel guilty if I have to call Weaver if they make a mistake on my order, but SLC is no problem if they happen to make one, even if its my mistake. Good people.

  • 2 weeks later...
  • Members
Posted

i've been ordering from Springfield since the mid '90s. NOTHING but good to say about Kevin and the girls. was down in Texas in the "craft shop" (some of you know what i mean) when i got turned on to SP, never had a issue, and Kevin NEVER takes advantage of that situation. in fact, he does his best to help those guys. Kevin will get the bulk of my orders cause "he gets it"

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