How Long Do You Warrenty Your Items?

[mlapaglia]

If you state not to oil or over oil it for X # of months then you have a leg to stand on. Otherwise you might have to eat this one. You could tell him he ruined it by over oiling and give him a price break on a replacement. Technically you delivered a product he broke so you owe him nothing but reputation is also at stake. Id either give him a price break on a new one of try to add a stitch line to the old one to tighten it up and be done with it.

[electrathon]

Okay here's a tough one I sold a holster for a 1911 to a lady I work with husband about two weeks ago. I find out today that he went home and "oiled" it for a couple of days and know his gold cup won't fit the holster. I am thinking he wants his money back. I figure I have two options 1: take the holster back for cash refund or 2: tell him that it voided the warrenty when he "oiled"it.

Any suggestions?

If he has a habit of oiling all of his holsters and has never had trouble it will be hard to convince him that every holster he has ever owned can handle oil, but not the ones you make.

I would try to talk to him directly. I would fix the problem, weather he wants his money back or will accept another one. Clearly explain to him what happened and why and that this one is a one time deal. He will tell his friends, they will order and tell their friends. There is no chaeper advertising than to waranty something that really should not be covered.

It is the same reason why lifetime waranties work. You will waranty a few items that really are not your fault. They will tell others and others will buy from you. Cheap way to have positive advertisement.

Aaron

[glockanator]

Thanks for the advice. Since I have not talked to him directly (his wife mentioned it to me in passing) and figure out a solution for the problem. Thanks again.

[George B]

I am new to this so my knowledge is limited. However, I have not had any holsters that became too tight for the weapon from excessive oiling. I'm sure someone will chime in to correct me, but, in my first couple of years I have made the mistake of over oiling a few holsters and all were fine for the weapon they were made for.

I have however had the misfortune of expecting that all 1911 style pistols were pretty much the same. I found out quickly I was wrong.

I use Springfield 1911A1, Springfield Micro and Colt Commander blue guns, but if the holster is for another maker or model I will almost have to have the 1911 to make the correct holster.

Para Ordinance can be slightly longer, Sig has a squarer top of slide, Ruger seems slightly chubbier and some have front sights that require extra room.

Like I said, I am new and would expect someone with more experience to correct me.

These are just my observations.

[SooperJake]

Okay here's a tough one I sold a holster for a 1911 to a lady I work with husband about two weeks ago. I find out today that he went home and "oiled" it for a couple of days and know his gold cup won't fit the holster. I am thinking he wants his money back. I figure I have two options 1: take the holster back for cash refund or 2: tell him that it voided the warrenty when he "oiled"it.

Any suggestions?

What about putting care instructions on your website and include a printed copy with your products, along with a disclaimer if need be? You always have the option to fix any issues that arise anyway.