Strap Cutter Machines

[Mike516]

1 hour ago, JLSleather said:

Sorry to hear that Mike.  Little help maybe, but I just wanted to say THANKS for being ONE more person who still thinks.  So much of the planet (and this forum) goes on about "customer service"... but some of us remember when 'customer service' meant giving you what you paid for... not a smile and a nice story when it's wrong.  Don't "fix" it later.... give me what I paid for the FIRST time!

You (and me) wouldn't buy a NEW car and then expect to have to "fix" it.  I'm with you -- if you wanted to 'fix' and "work on" something, coulda just bought one used at half the cost.  Particularly if the "warrranty" means we'll have 'nice' conversations on the phone (without fixing the problem).

Not aimed at any particular scavenger retailer, but I dare say I could be nice all day too if I had a couple thousand of your dollars in my pocket

Incidentally, I'm a former tool-and-die maker, so I actually CAN fix things.  But when you pay full retail for new, makes no sense.

I'm very "one-way" about it... I'll fix it myself OR I'll pay you to do it.  But not both.  I do not pay you AND fix it myself.

 

Yea, I didn't want to have to make anything. If I could, I wouldn't want to, but I can't and still don't want to.

There was one machine I could have had about an hour from here I could have gotten for I think it was $1100 no dies or blades and if anything was wrong with it I would have had to figure something out. So I bought new and I'm still having issues with oil everywhere unless I want to drain it and missing spacers I'm waiting months for. I understand problems with suppliers but I don't call a client and tell them my supplier doesn't have the stain they want and I ran out. I make sure I have enough of it on hand.

With my business, me being the seller, I have to be nice and provide customer service. I dare say I kiss my clients butts, even when they're difficult. Why then, as a buyer don't I receive the same courtesy? I feel like I still have to kiss butt as the buyer. And I don't feel it's so unreasonable to expect what a seller promised me.

It's getting so I want to switch to something where I provide a service with no need of machinery or supplies. My customer service is on point, that should be enough to carry me. I know I would pay more for exceptional customer service. I came from a time when you shook hands and delivered on a promise because your word was your bond. Nowadays if it doesn't make economic sense you won't even get what you paid for.

[PaulM]

Looking for a 4", manual (hand-cranked), strap cutter such as Mast Hardware. Condition unimportant as long as I can repair it. I'm in MA and willing to travel to pick up. Thank you!