Shout out to Iwata customer service

[MikeG]

Wanted to share a positive experience. I was having trouble with an Iwata airbrush.  As far as I could tell, there was nothing wrong with the airbrush, but I could not get the nozzle to screw on & thus it would not work.  I called their hotline for some ideas, and.Kirk at tech support advised against me trying to fix it myself (probably wise because I am old & shaky & my eyesight ain't what it was!).  He gave me an authorization number and address to send it to.  His phone support was superb, I returned it to Iwata, and a few days later received another nice phone message saying it had been repaired and was on its way back to me.

Even though it was out of warranty, Iwata repaired it as a courtesy. I don't usually post about these experiences, because every one is different, but this such good customer support and standing behind a product I thought I would pass it along. 

Mike

 

[bikermutt07]

We have some nice vendors to work with in this hobby.

[strathmoredesigns]

Great to hear, I just tried out my new Iwata yesterday. Loving it already. Thanks for sharing!

[garypl]

I have a double action Iwata airbrush and it seems to be of very high quality- good value for the price!

[slipangle]

That's great Mike,

did they happen to tell you what thy fixed? Just. Curious. I'm a happy Iwata owner.

[Studio-N]

Iwata good.

I have 2 of them