I have also experienced lousy service from Siegel.  I made an order for 3-4oz leather hide and never received it.  I spoke to a lady who said they would ship it whenever they had more in supply, and it has been awhile.  I did receive part of the order however (a 8-9oz double back), but I believe I was charged for the complete order.  I completely forgot about this order until running into this post.  On another occasion, I have had to email multiple times concerning hardware (buckles) that I was interested in.  When I get a response, It would be forgotten and I'd have to double check.  I had an inquiry about a certain buckle they used to offer, and after no response I just gave up on that.  They have great stuff, but I am left with this bitter taste in my mouth.