I placed a deposit on my Cobra Class 26 on April 3, 2021. I waited nearly two months before receiving a call from the store from which I made the purchase. (By the way, I purchased it from a local store instead of directly from Leather Machine Co. because the store was able to offer it with no shipping as long as I picked it up from the store.) The store employee called on May 26th to let me know my machine had arrived. I was in the middle of facilitating a three-day training, so I told her I would try to pick it up Saturday, May 29th. On Friday, May 28th, I called to check to see if they would be open on Monday, because I was thinking about going out of town for Memorial Day weekend. They told me they would be closed Monday, May 31st. I told them I would be sure to pick up the machine Saturday in that case. That Saturday morning I drove a little over an hour to pick up the machine. I got there, paid the remaining balance and waiting for the staff to bring out my new Cobra Class 26. Instead, the store owner came out and told me he couldn't find my machine. Everyone started scrambling, looking over sales receipts and call logs to figure out what happened. The store owner later came to me and said they accidentally sold my machine to someone else that morning. Needless to say, I was PISSED. However, I maintained my composure and simply asked the owner what he was going to do to make this right. I reminded him that I had waited for nearly two months and that I had driven over an hour to pick up a machine that now wasn't available. The store owner apologized and stated that he could give me $75 worth of thread. I told him that I assumed the Cobra Class 26 would use the T70 thread that I had been using and thus, I didn't think I needed the thread. After a little back and forth, the store owner agreed to give me either the drop down roller guide or the work platform. I opted to take the work platform and I purchased the drop down guide. (They are the same price.) He also promised to make the 1+ hour trip to deliver the machine to my work studio once it came in. Though the owner told me the machine would likely arrive in 1-2 more weeks, it took more than another 4 weeks before my Cobra Class 26 arrived. I called each Saturday of those last two weeks and even told them that I would be calling them everyday from that point forward until I received my machine. The day they called to inform me that my machine had arrived, I could tell they were trying to back out of their promise to deliver my machine. First, they asked if I had a forklift (an eff'ing forklift????) because they said the entire pallet would be on the back of a pickup truck and the truck doesn't have a lift gate. My response was that I do not have a forklift and that I wish they had mentioned this so-called need when I was in the store 4 weeks prior and they promised to make delivery as a result of selling my machine to someone else. Additionally, I reminded them that I was told I could pick up the machine with my SUV. I told them surely they weren't going to load the machine in my SUV with a forklift. They said the owner wanted me to understand that he was simply making a delivery and not unloading the machine. I told them I would have help to unload the machine. That was the point where I was deliberating whether or not I would EVER shop at that store again. However, when the owner arrived with my machine, he was very pleasant and he did indeed help unload the machine...which saved him a customer.
So, now I have a new Cobra Class 26, complete with the drop down roller guide and work platform. It's assembled, oiled and ready for use. Now, I have a few questions. Everything seems OVERLY oily. 1) Does the machine (head) need to remain so oily? 2) How do you feel about the top thread going through the oiling pad just before sewing? I have only stitched chrome tan leather thus far, but I can imagine it being an oily mess on veg tan. Do people ever route the thread behind the oiling pad instead of through it? 3) Is there a style letter or number for the bobbins? Can extra bobbins be purchased "after-market" or only from the Leather Machine Co.?