I recently ordered from them. (was getting the same El-Paso location as everyone else, I'm in Ontario). My order was first routed to New Brunswick and then onto Vancouver. They did not have all the items I ordered in stock so they called me and we discussed a suitable replacement. The order was then processed and shipped from Vancouver (took about a week to arrive). Overall, still a positive experience. (BTW, the side of veg tanned leather they sent is one of the nicest pieces I have seen from Tandy either in store or ordered online.)