Jump to content
Sign in to follow this  
GatoGordo

Outstanding Customer Service

Recommended Posts

In 2018 I ordered a custom made maul from Clay Miller. Over the years of use the head started to wear and needed replacing. I was not sure how the maul came apart to replace the head so I sent an email to Mr. Miller and asked him. In his reply explaining how to replace the head, he offered to do it free of charge. All I had to do was to send him the maul.

I quickly decided to take him up on his offer. One hour after he received the maul (I checked the tracking information), I received an email from him saying that the maul was repaired and would be shipping out that evening.

I received the repaired maul today, one week after I mailed it out, and it looks better than new since it has years of patina on the handle from use.

Clay Miller is a great vendor who stands behind his products. Just wanted everyone to know.

Share this post


Link to post
Share on other sites

Great to hear!  Thanks for the endorsement.

Share this post


Link to post
Share on other sites

Not surprising at all, I have known Clay for a long time. Always a standup guy and one of the bright spots at any leather show. What a many people don't know is what an outstanding leather carver he is also. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...