Outstanding Customer Service

[GatoGordo]

In 2018 I ordered a custom made maul from Clay Miller. Over the years of use the head started to wear and needed replacing. I was not sure how the maul came apart to replace the head so I sent an email to Mr. Miller and asked him. In his reply explaining how to replace the head, he offered to do it free of charge. All I had to do was to send him the maul.

I quickly decided to take him up on his offer. One hour after he received the maul (I checked the tracking information), I received an email from him saying that the maul was repaired and would be shipping out that evening.

I received the repaired maul today, one week after I mailed it out, and it looks better than new since it has years of patina on the handle from use.

Clay Miller is a great vendor who stands behind his products. Just wanted everyone to know.

[jrdunn]

Great to hear!  Thanks for the endorsement.

[bruce johnson]

Not surprising at all, I have known Clay for a long time. Always a standup guy and one of the bright spots at any leather show. What a many people don't know is what an outstanding leather carver he is also.