Silac - silacsew - Pfaff Sewing Machine parts

[canvassewing]

I ordered some spare parts for my Pfaff 545 at a company Silac (https://silacsew.com/) and paid the full amount according to their invoice. The company is said to be placed in Livorno, Italy.
Since then I have not received the ordered items. On my inquieries (via email) about the whereabouts of the items I have not got any sensible answer.
I have been informedd (after inquiering) by Pfaff in Germany, that they have got the items in stock in Germany, but that they did not have gotten any order for those items from Silac.
This leads me to the conclusion that I probably placed my order at a fraudulant company.
Does anyone of you know this company and their performance as a sewing machine / parts deliverer?
There exists an american website: https://silac-america.com/.

Edited October 22, 2024 by Northmount
Changed title - new information needed change

[canvassewing]

Well, it turned out that my suspicions were totally wrong. The firm Silac S.R.L. (https://silacsew.com/en_US/) situated in Livorno, Italy, did send all the ordered and paid in advance items. These were highly professionally packed and labled. Hook was original with hologram.

So in fact this firm can be recommended as an supplier of sewing machine parts on continental Europe (no custom fees as is the case with british supplierers).

One should though clarify in advance as how long delivery will take. Communication about this was absent in my case, maybe even due to me not asking before ordering or they not giving notice of long delivery time in the process. 

[AlZilla]

Good of you to follow up and not leave this companies reputation in doubt.

[Cumberland Highpower]

I'm glad to hear you recd. your parts.  To be honest i'm here for the same reason.

I can't seem to get a reply from Silac, and was left actually wondering if they're a real company. 

How did they bill you?

[canvassewing]

3 hours ago, Cumberland Highpower said:

I'm glad to hear you recd. your parts.  To be honest i'm here for the same reason.

I can't seem to get a reply from Silac, and was left actually wondering if they're a real company. 

How did they bill you?

That's too bad to hear. Well I had to pay in advance by bank transferal (SEPA). Had contact with them via e-mail and they billed me via e-mail with invoice attached. It took ages before I got the parts and communications with them was really bad. I too was wondering if this company was real. 

Hope you will get the parts. Maybee good idea to point out for them that they will get a bad reputation by doing buisness this way by simply refering to this forum thread?