Members Cumberland Highpower Posted 13 hours ago Members Report Posted 13 hours ago (edited) Has anyone been able to contact Campbell/Randall in Texas by email or the online contact form? I've probably emailed and sent requests through the online contact form 20 times in the past 2 years with never a reply or an undeliverable reply. Always end up buying elsewhere or finding an alternate path forward...I was starting to wonder if they've changed their contact email? I called in an phone order last week when I was in town, so they're obviously still in business. I received an email from them with an invoice from the same email address they post on the website. I replied back to it within 2 mins asking the cost/availability of a heating element and nary a reply as usual...... Am I the only one they never reply to? Starting to think I've been Blacklisted or something. I'm one of the oddballs I guess that like to do business via email and actual mail. I don't have cell service in our area (I don't have a cell anyway) and I'm not on the land line. Edited 13 hours ago by Cumberland Highpower Quote
Members TomE Posted 13 hours ago Members Report Posted 13 hours ago I've called them and had good customer service. Quote
Members Cumberland Highpower Posted 11 hours ago Author Members Report Posted 11 hours ago (edited) 1 hour ago, TomE said: I've called them and had good customer service. That's about the only way to get hold of them it sounds like... Sometimes I get good service. I'd say about a 75% success rate getting what I need/want. The order I just placed was for blades and a set of NSB wheels. I think I spoke to the Janitor? Instead of a matched pair of NSB roller wheels, I got ONE roller wheel...And on top of that it was bored out .004 undersized and wouldn't fit the machine... When I called back at 3pm CT they were closed up? I'm sure I'll get it resolved ok tomorrow or so, but I'd probably put that down as one of the less stellar customer service days...I was really counting on those wheels for an order that is supposed to go out Friday. I know they must be busy and have lots of customers/orders etc. Have you ever been able to reach them via email or the contact form on the website? Edited 11 hours ago by Cumberland Highpower Quote
Members TomE Posted 49 minutes ago Members Report Posted 49 minutes ago 10 hours ago, Cumberland Highpower said: Have you ever been able to reach them via email or the contact form on the website? No. I've placed online orders or called them to ask questions and place an order. Only 5-6 orders to date. Quote
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