McMillen tools

[okiwen]

I ordered some tools from McMillen and was immediately impressed with how un-organized they were. I did complete an order though and was also impressed with the shipping to send what amounted to a pencil through the mail. I was charged $8.00 to get it and $1.67 to send it back. (that very day)

I wonder if they do leather work themselves. One of the tools that I received would no more do the job it was suppose to do than if I could fly.

When a few weeks passed and I had not received my refund I called. The lady on the phone was very nice, the lady in the back ground couldn't give a .... Was very much more concerned with getting the money in the first place than returning it or keeping a customer.

I hope that my experience was unique and others have not had to go through this. Perhaps just a bad season.

Listen to that little voice in your head when it tries to warn you.

[Casey Jordan]

I have ordered tools from them three times, once in person and twice on the phone.

I have yet to see a tool sent my way. This goes back several years to the first order.

I would order 8-9 at a time to save on shipping.

I learned my lesson, after three times.

[HARVEY]

Well, take consolation that you're not the Lone Ranger. My similar story goes back 4-5 years but I won't repeat it here. Why? Because when all is said and done, it's all about service. Service, service, service. I am sure some people are going to give reasons, excuses, etc. But I'll repeat myself:

It's all about service. You either provide the service or you don't.

My humble 2 cents re McMillan: don't waste your time. They have a long track record of this. Maybe long-standing customers or bigwigs get results. But if Joe Average doesn't, what good are they?

Order from suppliers who supply.

Harvey

Los Angeles

[bustedlifter]

I have ordered tools from them three times, once in person and twice on the phone.

I have yet to see a tool sent my way. This goes back several years to the first order.

I would order 8-9 at a time to save on shipping.

I learned my lesson, after three times.

Why would you order from them again if you didn't receive anything the first time? And then order a third time?

[sheathmaker]

Why would you order from them again if you didn't receive anything the first time? And then order a third time?

My first .....and LAST experience with them goes back about 8 years and even back then they didn't give a hoot about pleasing or accomodating a customer.....................but it only took me one time to change my buying habits where they are concerned.

Paul

[okiwen]

Very good then. I guess that my trying to help out in a down economy was misplaced. I too have learned my lesson but was trying to save a bit of heart burn for someone else.

Happy trails.