Contributing Member UKRay Posted December 6, 2011 Contributing Member Report Posted December 6, 2011 5pm - Just had a telephone conversation. Ring ring Me: Barefoot Leather, how can I help you? Caller: I want to speak to your boss immediately! Me: I'm the boss, how can I help? Caller: No you're not. Me: I'm sorry? Caller: You just answer the phone. Put me through to the boss immediately. Me: No, really, I am the boss. How can I help you. Caller: NO YOU'RE NOT. Put me through to your boss immediately. Me: Who is this speaking, please? Caller (in a very pompous, self-important voice): I'm a customer! Me: No you're not! CLICK In my defense, it had been a very long hard day! Ray Quote "Some mornings, it's just not worth chewing through the leather straps" Ray Hatley www.barefootleather.co.uk
Members Tina Posted December 6, 2011 Members Report Posted December 6, 2011 Thanks you Ray for this mornings first and good laugh Quote "He who works with his hands is a laborer. He who works with his hands, and his head is a craftsman. He who works with his hands, and his head, and his heart, is An Artist" http://vildkorpens-laderlya.deviantart.com http://tupali.deviantart.com/
LNLeather Posted December 6, 2011 Report Posted December 6, 2011 Me Too - Thank you Ray - "laughing" that is too funny! Being a Business owner, we need to be careful about how we 'treat our customers', But that person obviously had a big problem with communication, among other things... I think what you said and did was Brilliant. Hopefully that will make them re-think their approach next time they 'have a problem'. You'll have to let us know if they call back again Quote ~Cheryl There are many things in life that will catch your eye, but only a few will catch your heart... pursue those...
Members busted Posted December 6, 2011 Members Report Posted December 6, 2011 5pm - Just had a telephone conversation. Ring ring Me: Barefoot Leather, how can I help you? Caller: I want to speak to your boss immediately! Me: I'm the boss, how can I help? Caller: No you're not. Me: I'm sorry? Caller: You just answer the phone. Put me through to the boss immediately! Me: No, really, I am the boss. How can I help you. Caller: NO YOU'RE NOT. Put me through to your boss immediately. Me: Who is this speaking, please? Caller (in a very pompous, self-important voice): I'm a customer! Me: No you're not! CLICK In my defense, it had been a very long hard day! Ray It is never advisable to let an opportunity such as that to slip away. No matter how long the day. Congratulations. Quote
bison Posted December 6, 2011 Report Posted December 6, 2011 Your post topic is "What would you have done?"...Well, what you did is what I would have wished I was quick enough to think of if I were in that situation. Brilliant! Quote
Pounder Posted December 6, 2011 Report Posted December 6, 2011 Good move, just proves that sometimes the customer is not always right. Quote Crooked Finger Leather 5514 E. Hwy 40 Greenfield, IN 46140 (317) 947-8046
Members oldtimer Posted December 6, 2011 Members Report Posted December 6, 2011 You did great, Ray! I think you can do without that "customer". I have had a "never satisfied, whatever you do" customer, which ended in returning the goods and money, and after that I am listening very carefully for those signs when talking to a customer to be, and if I get a red alert I´ll pull the reins and back out of the deal. Too much loss of energy! Sleep well tonight, Ray! / Knut Quote "The gun fight at the O.K. corral was actually started by two saddlemakers sitting around a bottle of whiskey talking about saddle fitting"...
Members wareagle Posted December 6, 2011 Members Report Posted December 6, 2011 You should have transferred the "costumer" to the "boss" "Peggy" Quote There are three kinds of men: The ones thatlearn by reading. The few who learn by observation. The rest of them have topee on the electric fence and find out for themselves. -- Will Rogers http://www.facebook....3030544?ref=sgm http://wareagleleatherworks.com
Members dragonspit Posted December 6, 2011 Members Report Posted December 6, 2011 (edited) Me Too - Thank you Ray - "laughing" that is too funny! Being a Business owner, we need to be careful about how we 'treat our customers', But that person obviously had a big problem with communication, among other things... I think what you said and did was Brilliant. Hopefully that will make them re-think their approach next time they 'have a problem'. You'll have to let us know if they call back again it wont make them rethink anything lol. seen to much of this. Ive had a saying for years and years that seems to be popular these days. it is, what it is. It is never advisable to let an opportunity such as that to slip away. No matter how long the day. Congratulations. I disagree, this person was never going to be more than a drain on your resources time and effort. you may make some $ but the cost would be to high. Maybe you lose someone else due to word of mouth, but how many of these do want to work with. money isnt everything, and this is one of those exceptions. Your post topic is "What would you have done?"...Well, what you did is what I would have wished I was quick enough to think of if I were in that situation. Brilliant! I thought the same thing when I read it and laughed. Edited December 6, 2011 by dragonspit Quote
King's X Posted December 6, 2011 Report Posted December 6, 2011 Bravo UKRay! This is why I am not in business because this would be every day with customers like this...........long day or not. Quote Greetings from Central Texas! The Grain Side Up blog #TheGrainSideUp
dirtclod Posted December 6, 2011 Report Posted December 6, 2011 You better not hang up on me again !!!!!! LOL Quote I'm old enough to know that i don't know everything.
Members Rhide Posted December 10, 2011 Members Report Posted December 10, 2011 (edited) Edited December 10, 2011 by Rhide Quote
Members Eirewolf Posted December 18, 2011 Members Report Posted December 18, 2011 Hilarious response. Another option, after the second "No you're not" + demand to speak to the boss: Chuckle, say "Just a moment please," put the caller on hold for a few seconds, then come back on with the exact same voice. "This is the boss; how may I help you?" On second thought, that means you have to deal with them a little longer. I like your version much better. Quote ~~Erin~~ -- Eirewolf Creations masquerade masks, eye patches & accessories
mlapaglia Posted December 18, 2011 Report Posted December 18, 2011 I know a business owner who says, "you need to fire your worst customer". I have seen it work and in the long run its the right thing to do. Quote The key to immortality is first living a life worth remembering. Bruce Lee
Members TexasJack Posted December 19, 2011 Members Report Posted December 19, 2011 I remember the owner of a company I worked for saying, "This would be a great business if it wasn't for those damned customers!" Every time some client would do or want something bizarre, I'd remember that saying and smile on through the issue. Quote
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