Is Leather Burnishers Still In Business?

[Stitching Pony]

I am very happy to report that I have just re-checked the tracking number that Ed gave me. Two days ago it just had two entries and looked like it had been picked up, now it has quite a few more entries and it shows that it is on its way internationally from Miami. So I am very happy, it appears that my order is on the way to me. I am really looking forward to getting them.

[kjcreamer]

So the burnishers arrived today and they both are fantastic. I had to wait 7 weeks and send multiple emails but they did get here.

[Stitching Pony]

Mine finally arrived today. They were worth the wait. But it took a long time. Wish Ed had said in the beginning how long it was going to take up front

[Pounder]

Seems like I am in good company. I contacted Ed in late October to order a maul after my daughter gave me a gift certificate for one. Note to self, never mention big priced items around birthday time. We finalized the order November 17, 2015 and the final payment for some extras I added was sent immediately. Their website at that time stated a two week lead time ( it is now eight weeks) which I understood and accepted. December 17, 2015 I contacted Leather Burnishers via e-mail inquiring about the status of the maul and was informed the plate was being laser engraved and should be sent soon. January 20, 2016 I sent an e-mail again inquiring about the status of my maul and wanting a date of when to expect it. As of today I have heard nothing from them.

Does anyone know what is going on with them, I understand good things take time but two months to receive a maul seems a extreme to me, especially when I note others have received items from other suppliers within days. Again I know quality takes time but the lack of customer service ( a simple response to an e-mail) I do not understand. As a custom leather business owner I find good customer service handles a wait time every time. Guess I will keep this in mind the next time I am looking for tools.

Anyway, I appreciate the chance to vent.

[leicadokyu]

Newbie and first time poster. Sorry if my first post is to vent out for my recent experience with Ed Stiles of Leather Burnishers. I am new with leather work and I have been saving money to invest on the right gears to make this new hobby smooth sailing. With research i learned that the right way to smoothen edges of leather such as belts should be by using a leather burnisher. So I researched on where to purchase great quality of leather burnishers and that is where i found Leather Burnishers via the help of google. The product line up on their website looks pretty decent and website as a whole looks legit. So I didn't hesitated to place the order. I get in touch with Ed and during the onset of my inquiry he is very responsive. After I placed and paid the burnishers I made a follow up to check the ETA then he advised that they currently have a 4 week lead time. I placed and made the payment January 25, 2016 and waited 4 weeks as advised. After that I made a follow up on the status of my order and that is when his response became erratic. I stayed patient until he got back to me on March 15, 2016 and provided me with the USPS tracking number and without any apology and explanation of the delay. Before he provided me with the tracking number I have made a couple of follow up email but never received a response. The initial agreement that we had is not to ship my order via USPS but instead use my FedEx account so it will be faster but he shipped it via USPS still. I have the tracking number and checked it on the USPS site and i was able to track it until March 16, 2016 but after that the tracking detail is no where to be found on the USPS site. So i emailed Ed to check with him if he were able to send the package or he have cancelled it but until today I haven't receive a single response from him. I am not sure what to do maybe any of the members here can help in contacting him and maybe raise the issue to him. I am loosing patience with him, i find his actions unprofessional. How hard is it to respond to emails and tell his customers the issue?  I am sure they can understand if given a proper explanation. Any help will be greatly appreciated. 

 

Sincerely,

Dan