Black River Laser Phone Number?

[Russ]

I don't doubt that they are slammed......they make great products. I have had the honor of working with them on various projects and highly recommend them for your template needs. Joyce is a single person operation. Keep her busy!

I agree that the products are good. Ive also been pleased with their templates in the past. However, something has changed. Problem is the customer service is lacking. It doesn't take long to call the customer, answer the phone, or respond to an email.

[jasonb159]

I agree that the products are good. Ive also been pleased with their templates in the past. However, something has changed. Problem is the customer service is lacking. It doesn't take long to call the customer, answer the phone, or respond to an email.

Same here, I have heard nothing but great things so I gave them a try. Got a reply at the beginning, said she would get back to me...nothing. Emailed again...nothing. If you are slammed, just say so, I'll check back later or go somewhere else. The whole silence thing is irritating.

[stitchwizzard]

Hi Everyone,

I am so sorry about not being able to answer everyone in a timely manner. I appreciate all my friends and customers and try my best to accommodate everyone. My network crash and then main computer meltdown did not

help much in the process. When I started my hobby business, I had no idea it would turn into a 12-16 hour a day job. It's been like that for the last year or so. eBay sales take up most of that time. And running a household at the same time.

I had no idea retirement would be so hectic! Please bear with me as I am entering my slow period and will be caught up soon. I always make sure I deliver all paid invoices on or before the date promised in the mean time.

I am trying to be a little more selective about my time management and may have to slow down on custom work for a couple more weeks....

If I don't get back with you fast enough, hang in there! I really do apologize. I will be back at full steam very soon.

Thanks again all and I hope everyone had a nice and safe summer!

Joyce~

[robb01]

Thanks for all your hard work Joyce, your templates are top notch. Look forward to ordering a custom template from you in the future