Members veedub3 Posted September 29, 2014 Members Report Posted September 29, 2014 In the past I have had great success with Black River and the turnaround was awesome. I have purchased Ebay templates and had custom templates made and the experience was great. I have sent three emails in the last month and none have been answered, and the last one was days after she posted on the forums that she was having email problems but they had been resolved, but still no reply to my emails. I then sent the file to a die maker to get a quote for a clicker die, and when I got the price I nearly fell out the chair. Who knew they could be that expensive? Certainly not me. $300 for a die that's 3 inches x 10 inches. YIKES! The file is now over at another laser company that states the template will be out the door on Wednesday. I will still work with Black River and I understand she is a one woman shop loaded with orders so I get it, but for now I had to go with someone else. She said she was approaching the slow season so maybe in a few weeks she would be caught up and service will back to normal. Karina Quote "The only man who makes no mistake, is the man who does nothing." Theodore Roosevelt
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