Sonydaze Report post Posted September 22, 2015 I'm impressed, Weaver Leathers was very responsible on making good on a mistake. I live on Vancouver Island, which means that UPS is usually the worst choice for shipping. UPS is awkward and add exorbitant charges for importing to Canada. If you miss their delivery, it can be a problem with extra costs. When attempting to talk to them about their very high customs charges, it comes down to 'do you want your shipment or should we send it back'. Needless to say, I never use UPS and decline to purchase from American companies that do not give me alternative shipping choices. Although Weaver Leather shipments have arrived reliably for over 12 years, the last one was late and caused a production delay. When I chased it down, my order was stalled and sitting at UPS in Richmond, BC. I called Weaver and was told a manager would have to call me, 20 minutes later I was talking to Nick. We talked though the problem, he accepted responsibility with no argument or trying to side step. He wasn't sure what he could do with sorting out UPS so he asked if he could call me back in about an hour. He called back promptly and said that in the morning they would duplicate my order and expedite it via Fedex so that I would have it in 2 days. Weaver Leather would cover the shipping costs. Two days later we were back to work! Someone at Weaver made a mistake, but Weaver readily did their best to make it good and minimize the impact on my business. Mistakes sometimes happen, (even in my business), I simply couldn't expect more from Weaver on making good their mistake. They are the kind of supplier that I can rely on to help build my business. Kudos. Quote Share this post Link to post Share on other sites
Weaver Leather Supply Report post Posted September 23, 2015 Sorry to hear of the mistake on our end, but I am glad you were happy with our resolution. Weaver really does pride ourselves on customer service. I will pass your comments on to Nick as well, so he can share with his team. Thank you for the feedback! Quote Share this post Link to post Share on other sites
Sonydaze Report post Posted September 23, 2015 Mistakes happen eventually, nothing is perfect. But it took over 12 years for your shipping mistake and you were proactive on making it good. I'm happy. Quote Share this post Link to post Share on other sites
